No-questions asked money back guarantee.
To ensure customer protection our company offers 30-day money back guarantee for our products and services.
Please, familiarize yourself with the money back conditions:
Moneyback General Conditions
JMG-Solutions offers an unconditional money-back guarantee to all its customers.
When you place an order at our site, you immediately qualify for the 100% money- back guarantee.
If you are not satisfied with our products you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days. Each client has the right for one moneyback only. No repeated moneybacks are available.
If you don’t like your original concepts, contact your account manager before your first revisions for an immediate refund. Otherwise, our team will work with you until you are satisfied with the service you asked for.
Moneyback for Special Offers
Special offers, which include more than one item and which are available for sale on particular occasions, are fully refunded, i.e. every item included is subject to cancellation. Partial refunds for special offers are not issued.
No moneyback for related offers: additional licenses, multi-license packages, and other purchases on rebate.
Moneyback for Installation Services
A request to cancel Installation service order is to be submitted before our specialists start the installation procedure on your server. Moneyback does not apply if our specialist has already started the installation procedure. However, moneyback is available if our expertise determines that it is impossible to set up the software in your server environment.
Moneyback for Custom Development
(regular custom development, dedicated development, consulting)
We offer only partial refund for custom development services. If moneyback is claimed before our developer starts working on the project the full amount will be reimbursed. If moneyback is requested after our developer has started working on the project, the funds to return are determined by the project manager depending on the progress of the project.
Moneyback for Technical Support
Moneyback for paid technical support services is available only if none of technical support points from this purchase were spent for provision of support services. Partial refunds for technical support services are not possible.
Moneyback for Designs
Once you receive the designs we create for you on the basis of your requirements,
you have the option to either accept or reject the designs or servives. If you are not satisfied with the designs or services and reject them, you will get a full refund of your money. No Questions Asked!
However, through our 100% satisfaction guarantee offer, you may request as many changes as you like in your chosen design.
A request for a refund must be submitted to the Communication center of the Help Desk. Requests directed to other contact addresses or phone calls are not accepted for cancellation.
Please notice that on receiving the refund you are obligated to remove the software and all related files from your web-server and every data medium; your further use of the software will be regarded as illegal unless you obtain a license again.
We also believe that most of moneybacks can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you have faced while installing/configuring the software. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.
* (Wire transfers are refundable partially with deduction of bank transfer fees)